Bristol (United Kingdom): Working closely with the users of systems

The involvement of people and communities is even more important than data and information, according to Bristol City Council. One of their social housing energy saving programmes has demonstrated how people respond to information.

‘Many interfaces are far too complicated and don’t help people’, says Stephen Hilton, Service Director of Bristol Futures. ‘Cities need to communicate in a way that people will understand. A key creative community contact made domestic smart metering much more competitive and fun. We gave the community ownership.’

Lessons learnt from this project are now embedded in a new structure for Neighbourhood Partnerships.

Read the full story and interview with Stephen Hilton in Smart City dynamics